Saturday, August 28, 2010

The Management Tip of the Day..

A commuter walks along a deserted platform at the Gare Saint Jean train station in...

The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (http:\\www.hbr.org). Any opinions expressed are not endorsed by Reuters.

"Business leaders can learn a lot from the way that designers solve problems and create new innovations. Successful designers find new ideas in seemingly mundane places. Here are four steps to finding something original in the ordinary:

1. Question. Don't just ask the obvious questions. Look deeper and don't be afraid to rethink basic fundamentals about your business and products.

2. Care. Caring doesn't just mean giving great customer service. Get to know your customers as intimately as possible. Immerse yourself in the lives of the people you are trying to serve.

3. Connect. Find ways to bring together concepts, people, and products. Many great breakthroughs are "mash-ups" of existing ideas.

4. Commit. Give form to your idea as quickly as possible: create a prototype and begin testing it right away. This is the only way to know if you've touched on something truly promising."

- Today's Management Tip was adapted from "The Four Phases of Design Thinking" by Warren Berger.

(For more news visit Reuters India)

How to Tell When Someone is Lying Watching body language in addition to what is spoken might just save you from being a victim of fraud,



Watching body language in addition to what is spoken might just save you from being a victim of fraud, or it could help you figure out when somebody’s being genuine. The police do this during an interrogation.

You have to learn the little facial and body expressions that can help you distinguish a lie from the truth. Here are some steps and tips to do so.

1. Learn to recognize deflections. Usually when people are lying, they will tell stories that are true but are deliberately aimed at not answering the question you asked. If a person responds to the question “Did you ever hit your wife?” with an answer such as “I love my wife, why would I do that?”, the suspect is technically telling a truth, but they are avoiding answering your original question, which usually means they’re lying.

2. Mind exaggerated details. See if they are telling you too much, like “My mom is living in France, isn’t it nice there? Don’t you like the Eiffel tower? It’s so clean there.” Too many details may tip you off to their desperation to get you to believe them.


3. We have illustrators, and manipulators. Illustrators are a sign of telling the truth, this is when you are using your hand gestures to talk. Moving your hands while you are talking is a sign of telling the truth. We also have manipulators. These, are the opposite of illustrators. An example of a manipulator can be playing with your wrist-watch, your jewelry, pulling on your ear lobe, etc. People who behave this way tend to be hiding something. The last, commonly unknown sign of hiding something is reptile tissue, most people have a reptile tissue in their nose, and it itches when you’re hiding something. But, before you assume that the person is hiding something, please establish a base line.

4. Base Line: A base line is what someone acts like when they are not lying. You have to get a base line before you proceed with anything. Imagine you have a itch on your nose ever since you got out of bed. And someone thinks you are hiding something because you scratch your nose when answering a question…oops. What the person should have done is establish a baseline. To establish a baseline, you need to see the person when they aren’t lying. Try asking what their name is, and what they do for a living.


5. Look out for micro-expressions. Micro-expressions are split second facial expressions that flash on a person’s face for a less than a 25th of a second and reveal the person’s true emotion underneath their facade. Some people may be naturally sensitive to them, but almost anybody can easily train to be able to detect microexpressions. Put focus to the upper and lower eyelids, the corner of the eyes, the mouth and the muscles surrounding the mouth, the eyebrows and forehead.

6. Shaking hands… When you meet the person who you think is deceiving you, shake their hand. Take note of the temperature. When you are sure they are lying to you, pretend to be leaving and quickly grab their hand for a “Good-Bye” Handshake. If the temperature is colder, they are fearful.

7. Notice the person’s eye movements. Contrary to popular belief, a liar does not always avoid eye contact. Humans naturally break eye contact and look at non-moving objects to help them focus and remember. Liars may deliberately make eye contact to seem more sincere. You can usually tell if a person is remembering something or making something up based on their eye’s movements. When someone is remembering details, their eyes move to the right (your right). When someone is making something up, their eyes move to the left. It’s usually reversed for lefties. (although not always true.)

8. Be aware of their emotional responses
Timing and duration tends to be off when someone is lying. If you ask someone a question and they respond directly after the question, there is a chance that the person is lying. This can be because they have rehearsed the answer, or they’re already thinking about the answer just to get it over with and move forward. A delayed answer can be a sign of lying. To tell the truth takes 2 parts of your brain at most, however to lie takes 6 parts of your brain. If the person has a long story then you can ask them to tell it backwards. Liars have trouble telling stories backwards, because in their mind they have rehearsed it forwards, but not backwards. And, as with smiling, facial expressions of a poor liar will be limited to the mouth area.


Pay close attention to the person’s reaction to your questions. A liar will often feel uncomfortable and turn their head or body away, or even subconsciously put an object between the two of you. Also, while an innocent person would go on the offensive (usually responding with anger, which will usually be revealed in a microexpression directly after you say you don’t believe them), a guilty person will often go immediately on the defensive (usually by saying something to reassure their facts, such as deflections).

9. Listen for a subtle delay in responses to questions. An honest answer comes quickly from memory. Lies require a quick mental review of what they have told others to avoid inconsistency and to make up new details as needed. However, when people look up to remember things, it does not necessarily mean that they are lying.

10 .Be conscious of their usage of words. Verbal expression can give many clues as to whether a person is lying, such as:
Using/repeating your own exact words when answering a question
Not using contractions
Avoiding direct statements or answers (deflections)
Speaking excessively in an effort to convince
Speaking in a monotonous tone
Speaking in muddled sentences
Vocal pitch rising
Using classic qualifiers such as “I’m only going to say this once…”
Using humor and sarcasm to avoid the subject
Using Deflections (beating around the bush, not answering the question.)

11. Allow silence to enter the conversation.
If they’re lying, they will become uncomfortable if you stare at them for a while with a look of disbelief. If they’re telling the truth, they will usually become angry or just frustrated (lips pressed together, brows down, upper eyelid tensed and pulled down to glare).

12 .Change the subject quickly. While an innocent person would be confused by the sudden shift in the conversation and may try to return to the previous subject, a liar will be relieved and welcome the change. You may see the person become more relaxed and less defensive.

13. Watch his or her throat. A person may constantly be either trying to lubricate their throat when he/she lies by swallowing or clearing their throat to relieve the tension built up. A person’s voice can also be a good lie indicator; they may suddenly start talking faster or slower than normal, or their tension may result in a higher-pitched speaking tone. See baseline info

14 .Check the facts. If you have the means, check the validity of what the liar is saying. A skilled liar might give some reason why you shouldn’t talk to the person who could confirm or deny a story. Perhaps the liar will infer that the person is particularly favourable towards the liar, or that the person would have little time for you. These are probably lies themselves, so might be worthwhile overcoming your reluctance and to check with the person you’ve been warned against.

15. Judge the character. Most people tell the truth most of the time, and will cherish their reputation. Liars will ’sail close to the wind’ – they’ll artificially bolster their reputation so that they seem more credible or desirable than they actually are.
If you overhear a version of an anecdote that seems wrong, listen to those alarm bells – it might be a liar.
If someone takes the time out to ingratiate themselves with you out of the blue, it’s very flattering, but you have to ask, why are they doing that?

If John rubbishes or smears people more than normal, John is possibly putting in the groundwork so the audience are more receptive to John, and less receptive to the people who John has lied to – they’re discredited before they can say ‘John is a liar’.

Note -

Some people are extremely experienced or even professional liars. He or she has told their made up story so many times that they are actually believable, getting all their days, dates and times down perfectly! Sometimes, you may need to simply accept that you can’t catch every lie all the time.

If you do catch a lie, don’t reveal it to the liar; they will just adjust their story. Once you know one thing that is not true, you can use it to find more of the net of lies, and other nets of lies. Then decide which points you reveal and to whom.

The Art of Giving..


"Rivers do not drink their own water, nor do tree eat their own fruit, nor do rain clouds eat the grains reared by them. The wealth of the noble is used solely for the benefit of others?

Even after accepting that giving is good and that one must learn to give, several questions need to be answered.

The first question is when should one give ?

We all know the famous incident from the Mahabharata.

Yudhisthir, asks a beggar seeking alms to come the next day. On this, Bhim rejoices, that Yudhisthir his brother, has conquered death! For he is sure that he will be around tomorrow to give. Yudhisthir gets the message.

One does not know really whether one will be there tomorrow to give! The time to give therefore is now.

The next question is how much to give.

One recalls the famous incident from history. Rana Pratap was reeling after defeat from the Moghals. He had lost his army, he had lost his wealth, and most important he had lost hope, his will to fight. At that time in his darkest hour, his erstwhile minister Bhamasha came seeking him and placed his entire fortune at the disposal of Rana Pratap. With this, Rana Pratap raised an army and lived to fight another day.

The answer to this question how much to give is "Give as much as you can!

The next question is what to give. It is not only money that can be given. It could be a flower or even a smile.

It is not how much one gives but how one gives that really matters. When you give a smile to a stranger that may be the only good thing received by him in days and weeks! "You can give anything but you must give with your heart!

One also needs answer to this question whom to give .

Many times we avoid giving by finding fault with the person who is seeking. However, being judgmental and rejecting a person on the presumption that he may not be the most deserving is not justified. “Give without being judgmental!

Next we have to answer How to give

Coming to the manner of giving, one has to ensure that the receiver does not feel humiliated, nor does the giver feel proud by giving.

In giving follow the advice, ’Let not your left hand know what your right hand gives? Charity without publicity and fanfare is the highest form of charity. 'Give quietly!

While giving let not the recipient feel small or humiliated. After all what we give never really belonged to us. We come to this world with nothing and will go with nothing. The thing gifted was only with us for a temporary period. Why then take pride in giving away something which really did not belong to us? Give with grace and with a feeling of gratitude.
* When you help someone in need, give it before he asks for it; for if you place him under the necessity of stretching out his hand, you take away from him his self-respect which is worth more than the value of your alms.

What should one feel after giving?

We all know the story of Eklavya. When Dronacharya asked him for his right thumb as "Guru Dakshina", he unhesitatingly cut off the thumb and gave it to Dronacharya.

There is a little known sequel to this story. Eklavya was asked whether he ever regretted the act of giving away his thumb. He replied, and the reply has to be believed to be true, as it was asked to him when he was dying.

His reply was "Yes! I regretted this only once in my life. It was when Pandavas were coming in to kill Dronacharya who was broken hearted on the false news of death of his son Ashwathama and had stopped fighting. It was then that I regretted the loss of my thumb. If the thumb was there, no one could have dared hurt my Guru.

The message to us is clear.
Give and never regret giving!

And the last question is How much should we provide for our heirs?

Ask yourself 'are we taking away from them the gift of work'? - A source of happiness! The answer is given by Warren Buffett: "Leave your kids enough to do anything, but not enough to do nothing!

I would conclude by saying: let us learn the Art of Giving, and quoting Sa i nt Kabir:

"When the wealth in the house increases, when water fills a boat, Throw them out with both hands "

Tuesday, June 15, 2010

An Indian now owns Britain 's East India Company..

The East India Company which ruled India for more than 200 years is now ruled by an Indian Sanjiv Mehta who took over the company for $150 million.

But media is not interested in such great news. They were busy in useless Sania and Shoaib’s marriage

Lets
us be the media…&..Fwd this mail to all Indians...


Sanjiv Mehta, CEO of The East India Company

If you don't believe then read it more on Wikipedia:
http://en.wikipedia .org/wiki/ East_India_ Company

East India Company today

In 2005, Sanjiv Mehta, a Mumbai based India-born entrepreneur bought the East India Company (EIC) from the "30 or 40" people who owned it. The relaunched East India Company is headquartered on Conduit Street in Mayfair. With an investment of $15-million, the first East India Company store was launched in London's upmarket Mayfair neighbourhood in March 2010.

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Monday, April 26, 2010

7 Ways To Make A Good Impressions

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2. Hygiene: Take a shower! Shave! Brush your teeth! You must be fully bathed and groomed before you meet with someone for the first time, because scruffy looking people generally don't seem as neat and mature. Pay attention to the little elements like breath: keep a pack of mint gum with you wherever you go, and periodically check to make sure you aren't killing bugs every time you breathe out. If you sweat heavily, keep a small stick of deodorant/Anti- Perspirant close, and if you notice you're stinking you can freshen up. People notice the minutiae!

3. Manners: At the table and with other people be civilized, polite and respectful: keep your elbows off of the table, open doors for people and address everyone-initially, at least-by their formal title. This will make an especially good impression on senior citizens, because you will prove that you aren't one of those "new fanged punks."


5. Discretion: Choose what to share about yourself: forget to tell everyone about that time you went camping and ruptured your appendix, then fell face first into a pile of bug infested leaves-it is rude and will alienate you from the group. Try to withhold from conversations on personal subjects like religion or more disgusting topics like personal medical care. Before you speak, think about the possible impact of what you might say, then imagine its implications in the long run.

6. Humor: Humor can be your most powerful tool or your doom, because everyone has a slightly different sense of humor. What might be hilarious to you might seem disgusting to another, or vice verse. Try to withhold from any jokes that aren't family or dinner table friendly; you can tell those later.

7. Start and End with a Bang: Whoever you are meeting with will remember how you greet them, and then in what manner you left them. If you feel you have trouble with this, practice a few different phrases in the mirror, and introduce elements like: "pleased to meet you," or "honored to make your acquaintance. " Ignore the antiquity of these phrases; it often makes them more memorable.

Monday, April 19, 2010

Ratan Tata and the flat tyre - Lessons in Leadership !!

One of Mr. Ratan N Tata's first assignments was the stewardship of the ailing electronics company in the Tata portfolio - Nelco.

Story goes that a team of senior managers from Nelco was driving to Nasik along with RNT. Halfway into the journey, the car had a flat tyre, and as the driver pulled up, the occupants - including Mr. Tata - got off for a comfort break, leaving the driver to replace the tyre.

Some of the managers welcomed the forced break, as it allowed them a much-needed chance to light up a cigarette. Some used the opportunity to stretch, and smile, and share a joke. And then, one of them suddenly noticed that Mr. Tata was not to be seen, and wondered aloud where Ratan Tata might have vanished.

· Was he behind some bush?
· Had he wandered off inside the roadside dhaba for a quick cup of tea?
· Or was he mingling with some passer-bys, listening to their stories?

None of these, in fact while his colleagues were taking a break, Ratan Tata was busy helping the driver change tyres. Sleeves rolled up, tie swatted away over the shoulder, the hands expertly working the jack and the spanner, bouncing the spare tyre to check if the tyre pressure was ok. Droplets of sweat on the brow, and a smile on the face.

In that moment, the managers accompanying Ratan Tata got a master class in leadership they haven't forgotten.

And that's a moment that the driver of that car probably hasn't forgotten either.

Questions to ask:

When was the last time I rolled up my sleeves to do a task much below my hierarchy?
Do I wait for the big opportunity to showcase my leadership?
Is that big opportunity ever going to come?
Am I trying to manage upwards so much that I lost the feel of the field?



Ideas for action:
· Humility is the essence of success. Be humble and even teach your children to be so.
· To reach the top and remain there, always start from the bottom, else your days at the top will not last long..
· Practice leadership in small things instead of waiting for the big crisis or a major product launch.
· Seek to find opportunities to lead in everyday moments.
· Build your leadership skills one baby step at a time.
· Good day!!

"It is not how much you do, but how much love you put in the doing."